canned customer response from 2:00 this morning, in reference to my earlier visit.
Dear b1-66er:

We are very sorry that your 04/08/2011 visit to Sonic Drive-In did not live up to expectations and are grateful to you for telling us about it. If people like you did not bring these matters to our attention, we would never be able to fix them. We have forwarded your comments to the appropriate store supervisor for the location that you visited. If you have any further concerns in the future, please share them with us. Our goal is to continuously improve the Sonic Drive-In experience and to keep you as regular guest.

Sonic Drive-In